Terms and conditions of use

GENERAL POLICIES OF THE ALBERT MIRADOR

Check-in 

  • Entry time is from 4:00 p.m. to 7:00 p.m. 
  • All our guests must register at reception. Access to the rooms is not allowed to visitors not registered at reception 
  • If there was an extra person in the room, the value of the occupation will be charged to the customer's account

 

Check out

  • Check-out must be done before 12:00 noon 
  • You must leave the room before 11:30am
  • Sheets must be left on the bed before leaving the room
  • You must return the key to reception before leaving the Hostel
  • To extend the stay during your stay, you must notify the hostel reception 24 hours in advance. 

 

Rules of coexistence

  • Pets are not allowed
  • Smoking is prohibited in all the premises of the Alberg Mirador
  • It is forbidden to make noise after 00:00h
  • It is forbidden to play musical instruments, use radios or televisions with excessive volume or have noisy parties. 
  • Any damage caused by a customer/group of customers to hostel property will be charged to the customer.
  • Eating is not allowed in the Hostel rooms

 

Objects of value

  • Alberg Mirador is not responsible for the theft of valuables (jewelry, money, personal computers, documentation, etc.) that may be in the accommodation. 
  • Alberg Mirador is not responsible for personal losses caused in the rooms. 

 

The administration reserves the right to terminate the accommodation contract if any of the above regulations are violated.

 

RESERVATION POLICY OF THE ALBERT MIRADOR

  • The reservation is fully confirmed once the payment of the 100% of the amount of the stay has been formalized. 
  • To confirm the reservation, make a deposit for the total amount to the account number ES12 0081 0072 5600 0141 0944 (Banco Sabadell) with the name of the beneficiary: ALBERG MIRADOR ESPORTEC and in the concept: NAMES AND SURNAMES and send us the receipt by email together with the names and surnames of each of the guests.
  • Any change or cancellation must be communicated in writing to the Alberg Mirador via email at the address info@albergmirador.com indicating the reservation number and the buyer's details.
  • Cancellations notified by email with more than 15 days in advance gives the right to a refund of the total amount of the reservation. 
  • Cancellations notified by email in the course of the 15 to 3 days prior to the date of entry to the Alberg Mirador give the right to enjoy the stay on another occasion within 1 year from the notification of cancellation.
  • Cancellations notified by email with less than 3 days in advance do not entitle you to a refund of the reservation. 

 

PRIVACY POLICY

  • For the purposes of the current regulations relating to the protection of personal data, THE OWNER OF THE WEBSITE informs that the personal data that you may provide while browsing our website will be incorporated into a data processing responsibility of THE OWNER OF THE WEBSITE, with the sole purpose of being able to manage your request.
  • Only in the event that the user has given his express consent, THE OWNER OF THE WEBSITE will send him information; technical, operational and commercial, by any means, including email and/or equivalent means, about products, services, offers and news that we consider of interest to the user.
  • THE OWNER OF THE WEBSITE undertakes to comply with its obligation of confidentiality of personal data and its duty to keep and will adopt the necessary measures to avoid its alteration, loss, treatment or unauthorized access, taking into account in all current state of the art technology, complying with technical and organizational security measures.
  • Finally, we inform you about the possibility of exercising the rights of access, rectification, cancellation and opposition through a form addressed to the system administrator.

 

COLLECTION AND USE OF INFORMATION

  • Given that personal information is not required to gain access to any part of our website, we do collect information voluntarily from our visitors. 
  • Additionally, we may use cookie technology to obtain non-personal information from our visitors. This allows us to give our users the most appropriate content and technology. 
  • We ensure that the personal information collected is protected from public access and that we do not sell or rent this information to third parties. The information you provide us helps us better serve your interests.

 

SECURITY

  • We provide security to protect credit card information, name, address, email and other personal information that you can provide us in the reservations or contact sections of our website. 
  • If you have joined our mailing list, we may occasionally send you information or promotional materials regarding ESPORTEC OUTDOOR SPORT.
  • You will never receive more than one or two emails per month. If you prefer not to be contacted in the future, you can request to be removed from our mailing list at any time by sending a message to promocio@esportec.net

 

COMPANY INFORMATION

Esportec Outdoor Sport SLU 

Address: Ctra a pistes, s/n (Alberg Mirador) 25284 La Coma i la Pedra

Email: info@albergmirador.com

Commercial register: Province of Lleida, Volume 775, Folio 95, Sheet number L-14. 879.

Fiscal identification number: B17933508