Terms and conditions of use

GENERAL POLICIES OF ALBERT EL MIRADOR

Departure time is at 12 noon. Entry time is from 4:00 p.m. to 7:00 p.m. All our guests must register at reception. Access to the rooms is not allowed to visitors not registered at the reception. If there was an extra person in the room, the value of the occupation will be charged to the customer's account. If you wish to extend your stay, notify the hostel reception 24 hours in advance. We are not responsible for theft of valuables (jewelry, money, personal computers, documentation, etc.) in the accommodation. Alberg Mirador is NOT responsible for personal losses caused in the rooms. Smoking is prohibited in the rooms and throughout the premises. It is forbidden to play musical instruments, radios or televisions at high volume or noisy parties. Pets are not allowed in the rooms. Any damage caused by a customer/group of customers to the property of the hostel will be charged to the customer. Eating is not allowed in the Hostel rooms. The administration reserves the right to terminate the accommodation contract if any of the above regulations are violated.

HOSTEL RESERVATIONS

To guarantee your reservation, you must pay the 100% of the stay in advance. The payment guarantees the confirmation of the reservation.

ALTERATIONS AND CANCELLATIONS OF HOSTEL ROOMS

Alterations and cancellations of rooms at the Hostel must be made in writing via email to: [email protected]

CANCELLATION POLICIES

If you want to cancel your reservation, please take into consideration our policies: Cancellations before 4 days of arrival have the 100% of return in favor of the client. All cancellations after 4 days before arrival, counting at 00:00 at night as the start time of the day; the 100% of the reservation will be lost.

HOW TO CANCEL YOUR RESERVATION

Reservations must be canceled by emailing the hostel directly ([email protected]) indicating the name of the reservation, the date and the dates of the reservation. Please write down and get the information that will be provided to you. This will prevent incorrect billing.

PRIVACY POLICIES

ALBERG MIRADOR adheres to the highest standards of ethical practices in all our operations and is dedicated to protecting the privacy of all visitors to our website. We have developed our privacy practices based on the parameters established by law.

COLLECTION AND USE OF INFORMATION

Given that personal information is not required to gain access to any part of our website, we do collect information voluntarily from our visitors. Additionally, we may use cookie technology to obtain non-personal information from our visitors. This allows us to give our users the most appropriate content and technology. We ensure that the personal information collected is protected from public access and that we do not sell or rent this information to third parties. The information you provide us helps us better serve your interests.

SECURITY

We provide security to protect credit card information, name, address, e-mail and other personal information that you can provide us in the reservations or contact sections of our website. If you have joined our mailing list, we may occasionally send you information or promotional materials regarding ESPORTEC OUTDOOR SPORT. You will never receive more than one or two emails per month. If you prefer not to be contacted by us in the future, you can request to be removed from our mailing list at any time by sending us a message at [email protected]